Grievance redressal
Something wrong? Tell us.
Who handles complaints and data requests, how fast we respond, and where to go next.
Last updated 29 September 2026
Grievance Officer
- Name
- To be published
- Designation
- Grievance Officer
- support@rucira.in
- Phone
- To be published
- Response
- We acknowledge complaints within 48 hours and resolve them within one month.
Who we are
- Registered entity
- To be published
- Trading as
- Rucira Collections
- Registered address
- To be published
- GSTIN
- To be published
- CIN / LLPIN
- To be published
What it covers
- Consumer complaints about orders, delivery, returns, refunds, product quality, or a seller on our marketplace, under the Consumer Protection (E-Commerce) Rules, 2020.
- Data-protection requests under the Digital Personal Data Protection Act, 2023: access, correction, erasure, withdrawing consent, nominating someone, or a complaint about how we handle your data. See our Privacy Policy.
What to include
- Your order number, if it is about an order.
- The mobile number on your account.
- What happened, and what you would like us to do.
- Photos or screenshots, if they help.
What happens next
We acknowledge complaints within 48 hours and resolve them within one month.
We give you a complaint reference when we acknowledge it, and write to you with the outcome.
If you are not satisfied
- Consumer issues
- Call the National Consumer Helpline on 1915 or visit consumerhelpline.gov.in. You may also approach the Consumer Commission.
- Data protection
- The Data Protection Board of India, once you have used our grievance process.