Limited collections, released a few pieces at a timeComplimentary shipping across IndiaEasy 7-day returns, because fit should never be something you are stuck withLimited collections, released a few pieces at a timeComplimentary shipping across IndiaEasy 7-day returns, because fit should never be something you are stuck with
Rucira Collections

Cancellation & refunds

Changed your mind? That’s fine.

How to cancel, return or exchange a piece, and when your money comes back.

Last updated 29 September 2026

To cancel before dispatch
Free
To return, from delivery
7 days
Working days to refund
5-7
To report damage
48 hours

  1. Cancelling

    • Cancel any time before your order ships, from the order page in your account, or by writing to us.
    • Once it has shipped, it can no longer be cancelled. Return it instead.
    • We or the seller may cancel an item that cannot be fulfilled, for example if it has sold out. You get a full refund.
    • Cancelled orders are refunded in full, with nothing deducted.

  2. Returns

    • Ask within 7 days of delivery.
    • Pieces must be unworn and unwashed, with tags on, in the original packaging.

    We cannot accept

    • Altered or custom-tailored pieces.
    • Pieces without their tags.

    How to send a return: Shipping & Returns.

  3. Refunds

    Online payments
    Back to the original payment method within 5-7 working days of the return reaching us (or of cancellation).
    Cash on delivery
    By bank transfer to an account you give us, within 5-7 working days.
    Shipping
    Free, so nothing is deducted for it.

  4. Exchanges

    • Size exchanges follow the same window and conditions as returns.
    • We hold your new size while the return travels, subject to stock.
    • If the size you want has sold out, we refund you instead.

  5. Damaged or wrong item

    • Tell us within 48 hours of delivery, with photos of the piece, the tags and the packaging.
    • You choose a full refund or a replacement.
    • We tell you how to send it back once we have seen the photos.

  6. Marketplace pieces

    • These terms apply to every piece on the site, whoever the seller.
    • Rucira processes all refunds, for all sellers. You deal with us, not with each seller separately.
    • An order from several sellers can be cancelled or returned one seller’s part at a time.

  7. Return address

    Rucira Collections (Returns)Hyderabad, TelanganaIndia

    Write your order number on the parcel.

  8. Help

    Email
    support@rucira.in
    Phone
    +91 85230 14137

    Not resolved? Contact our Grievance Officer.